Your rights under the General Data Protection Regulation
The General Data Protection Regulation (GDPR) is a European Union regulation that provides individuals with greater control over their personal data. Although clever-dive is based in Canada, we are committed to respecting the privacy rights of all our users, including those protected by GDPR.
clever-dive acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.
Contact details:
clever-dive
415 Resilience Way, Suite 302
Toronto, ON M5V 3A8
Canada
Email: [email protected]
Under GDPR, we must have a valid legal basis to process your personal data. Depending on the specific processing activity, we rely on:
For certain activities, such as sending marketing communications or placing non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
We process personal data necessary to fulfill our contractual obligations when you purchase a service, such as processing payment information and delivering coaching programs.
We may process data based on legitimate interests, such as improving our services, preventing fraud, and ensuring website security, where these interests are not overridden by your rights and freedoms.
We process data when required to comply with applicable laws, such as tax regulations and legal proceedings.
If you are located in the European Economic Area, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you, along with information about how we process it.
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.
You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects on you. We do not currently engage in such automated decision-making.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or we receive numerous requests, we may extend this period by two additional months, in which case we will inform you of the extension.
We may ask you to verify your identity before processing your request to ensure we are providing information to the correct person.
As a Canadian organization, your personal data may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection.
If we transfer data to other countries without an adequacy decision, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary based on the type of data and the nature of our relationship with you.
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority in your country of residence. However, we encourage you to contact us first so we can address your concerns directly.
We may update this GDPR information periodically. Significant changes will be communicated through our website or direct communication where appropriate.